UAE (All Emirates)

Shipping Method	Delivery	Order Cut off
FREE/Online Payment	Above 300 AED 1-2 days	4pm (excl. Sunday)
Cash On Delivery	25 AED 1-2 days	4pm (excl. Sunday)

Standard /Online Payment

18 AED 1-2 days

4pm (excl. Sunday)

Delivery charges are applicable across GCC countries (KSA, OM, QA, BH, KW) & international shipping.

Country	Delivery	Delivery Time (Express)
KSA	25 AED	3-5 Working Days
Oman	35 AED	3-5 Working Days
Qatar	35 AED	3-5 Working Days
Kuwait	35 AED	3-5 Working Days
Bahrain	35 AED	3-5 Working Days

** International shipping fees will be applicable upon placing the order based on your location. 

** GCC & International rates are exclusive of all governmental charges such as VAT, Customs duty, Clearance, etc. These are not included in our shipping rates and must be paid by you upon delivery.

Damage & Issues:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can sort out your issue with prompt actions. 

If you are facing any delays for your order or have questions regarding your delivery,
kindly contact our customer service team on:

WhatsApp: +971566012620

Email: contact@theclassicone.com

Instagram DM: www.instagram.com/theclassicone.uae 

- Return Policy:

• Return is accepted for all unworn items and must be made within 48 Hours of your delivery date.
• All items must be unused, unwashed, and returned in their package box and original packaging materials. 
• Items will be inspected upon receiving the return request by email with returned items and packaging photos. Once Return is accepted, our team will collect your returned items and refund will be processed. 
• Refunds are issued to your original payment method within 24 hours of return acceptance. 
• The refund may take up to 10 working days to reach you, depending on your bank's processing times.
• If your payment method was cash on delivery, the refund will be processed in a form of gift card for your next purchase on our Website Only. 
• Returns are free within the UAE, return charges are applicable for GCC and international returns. Return charge is equal to shipping charge.  

To start a return, please email us on contact@theclassicone.com

• kindly mention your order number and the reason for your return.
• You need to attach a clear photo of the product and its original packaging to check the condition of the returned items and packaging so we can help you approving it.  
• We will send an email confirmation if your return is accepted. 
• If you are facing any issues or you have questions regarding the return, kindly contact our customer service team. 

- How to track your return:

• You can track your order by checking the Airway Bill (AWB) number we will send you on the shipping confirmation e-mail.

- Exchange:

• The fastest way to exchange your item is to process a return of the item  and make a new purchase. 

- GCC & International returns:

• We accept all unworn/unaltered items for a refund to the original form of payment within 48 hours of purchase for international orders.
• Return rates are based on the country of return. 
• All items must be unused, unwashed, and returned in their package box and original packaging materials. 
• Items will be inspected upon receiving the return request by email with returned items and packaging photos. Once Return is accepted, our team will collect your returned items and refund will be processed.
• Refunds are issued to your original payment method within 24 hours of return acceptance.  
• The refund may take up to 10 days to reach you, depending on your bank's processing times

To start a return, please email us on contact@theclassicone.com

• kindly mention your order number and the reason for your return.
• You need to attach a clear photo of the product and its original packaging to check the condition of the returned items and packaging so we can help you approving it.  
• We will send an email confirmation if your return is accepted. 
• If you are facing any issues or you have questions regarding the return, kindly contact our customer service team.