FAQs – The Classic One

Orders

Can I return or exchange my order?

Yes, you can return any unworn and unused item, please refer to our return policy by clicking here. We don’t have exchange through our Website, the fastest way to exchange your item is to return your products and make a new purchase. If you need any help, please contact our Customer Service team via any of the following channels:

WhatsApp:+971566012620
E-mail: Contact@theclassicone.com
Instagram: https://www.instagram.com/theclassicone

Do returns cost me anything?

How long does it take to return my order and get a refund?

How can I track my returned order?

Which item can be returned?

Can I cancel my order?

Can I Modify my order after it has been placed?

What shall I do if I received an incorrect or missing Item?

What if an item in my order is damaged or defected?

Payments

What Payment options do I have?

1- Credit/Debit Card- We accept Visa, Mastercard, Amex, Apple pay.

Orders completed with credit or debit cards will not be charged any additional fees. Available worldwide.

2- Cash on delivery: for customers with no access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Available in UAE Only. COD charges will be collected by our delivering partner, it will not be added to your total order value upon placing the purchase.

For more details, please visit our shipping policy here

Why has my online payment failed?

In case you tried to pay online and the transaction got rejected, please check if you’ve entered a valid card with correct details.

For further support, please contact our Support team via any of the following channels about your request and we will take care of it immediately.

WhatsApp: +971566012620
E-mail: Contact@theclassicone.com
Instagram: https://www.instagram.com/theclassicone

I had paid cash on delivery and returned my order, will I get my cash back?

Product

How do I know my perfect size?

What if an item I want is out of stock?

Simply visit the product page, select your size and colour, press on the
"notify me when available" button, then enter your contact details. You'll then receive an e-mail once it's in stock. For further support, please contact our Support team via any of the following channels about your request and we will take care of it immediately.

WhatsApp: +971566012620
E-mail: Contact@theclassicone.com
Instagram: https://www.instagram.com/theclassicone

What If the item I ordered is not perfectly matching my size?

We always recommend checking the size chart of each product on the product page to get your perfect size. In case you prefer a better size, you can process a return, please refer to our return & refund policy here. You can exchange the item to get your exact size by making a new purchase for the size you need.

For further support, please contact our Support team via any of the following channels about your request and we will take care of it immediately.

WhatsApp: +971566012620
E-mail: Contact@theclassicone.com
Instagram: https://www.instagram.com/theclassicone

How do I care and keep my T shirt in a good condition?

Shipping & Delivery

How long does it take to receive my order within UAE or GCC countries?

Do you ship to my country? How long does it take to receive my order?, Do I pay any customs or taxes fees?

Can I change my delivery address after my order has been placed?

How can I track my order?

You can track order with tracking number/ order number received on your email after placing the order. You will also receive a tracking through WhatsApp from our delivering partner.

If you are unable to track your order, please contact our support team on any of the following channels:

WhatsApp: +971566012620

Email: contact@theclassicone.com

Instagram DM https://www.instagram.com/theclassicone

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